Bana Mazembe Band (“we”, “us”, “our”) operates the website at banamazembe.com. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect the following personal information when you interact with our website:

Contact and booking enquiries: name, email address, phone number, event details (type, date, venue, budget) and any message you send us.
Newsletter subscription: email address and optional name.
Analytics data: anonymous usage data such as pages visited, time on site, approximate location and device/browser type (collected via Google Analytics 4).
Technical data: IP address and access logs processed by our web server for security and rate-limiting purposes.

2. How We Use Your Information

We use your personal information strictly to:

Respond to your booking or general enquiries
Prepare quotations and coordinate event logistics
Send you newsletters (only if you opted in — you can unsubscribe at any time)
Understand how visitors use our website so we can improve it
Protect our website from spam, abuse and unauthorised access

We do not sell, rent or trade your personal information to third parties.

3. Legal Basis for Processing

We process your data on the basis of your consent (when you submit a form), our legitimate interests (to respond to enquiries and keep our website secure), and to perform a contract once you book our services.

4. Third-Party Service Providers

We share limited data with the following trusted service providers:

Mailcow email hosting (mail.cobrazotech.com): receives your enquiry content so we can reply to you.
Google Analytics 4: receives anonymised usage data to help us understand site traffic.
Hosting infrastructure: our VPS provider stores website data and backups on secure servers.

5. Data Retention

We retain contact and booking enquiries for up to 24 months after the last interaction, unless a longer retention period is required for accounting or legal reasons. Newsletter subscriptions are retained until you unsubscribe. Analytics data is retained for 14 months.

6. Cookies and Tracking

Our website uses cookies and similar technologies for analytics. You can disable cookies in your browser settings at any time. We do not use cookies for advertising or cross-site tracking.

7. Your Rights

Under the Kenya Data Protection Act, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise any of these rights, email us at info@banamazembe.com. We will respond within 30 days.

8. Data Security

We protect your data using HTTPS encryption, access controls, rate limiting and regular backups. While no system is 100% secure, we take reasonable technical and organisational measures to safeguard your personal information.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any changes. Continued use of our website after changes constitutes acceptance.

11. Contact Us

For any questions about this Privacy Policy or your personal data, contact:

Bana Mazembe Band
Nairobi, Kenya
Email: info@banamazembe.com

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